FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At HNP Labs, your satisfaction is our priority. We stand behind the quality and effectiveness of our products, which is why we offer a 30-day money-back guarantee. If you’re not satisfied, simply contact us, and we’ll make it right—no questions asked.
How long does shipping take?
We aim to process and ship all orders within 1-2 business days. Delivery times depend on your location, but most orders within the US arrive within 3-5 business days. For international shipping, please allow 7-14 business days.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world for orders over $100. If you can enter your address at checkout, we can ship to you! Please note that additional customs fees may apply for international orders.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your order’s journey to your doorstep.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and depend on your local government. If applicable, these charges are the customer’s responsibility
Can I return an opened product?
Yes, our 30-day satisfaction guarantee applies to both opened and unopened products. If you’re not completely satisfied, reach out to us for a hassle-free return.
Find answers about our products
Products Information
Where are your products made?
All HNP Labs products are proudly made in the USA, using the highest quality organic ingredients and adhering to rigorous quality standards.
Are your products certified organic?
Yes! Many of our products, including our C60 oils, use USDA Certified Organic ingredients, ensuring you receive pure, high-quality formulations.
Do you offer samples of your products?
At this time, we do not offer samples. However, our 30-day money-back guarantee allows you to try our products risk-free.
Where can I find information on sustainability?
Sustainability is at the heart of HNP Labs. From sourcing organic ingredients to eco-friendly packaging, we prioritize the health of our planet in everything we do.
Are your products tested for safety?
Absolutely. All our products undergo third-party testing to ensure they meet the highest safety and purity standards.
Usage and Dosage
How do I use your C60 oils?
We recommend taking 1 teaspoon (4-5 ml) daily. You can take it straight, mix it into smoothies, or drizzle it over your favorite meals. For specific recommendations based on your health goals, visit our Dosage Guide.
Is C60 safe for long-term use?
Yes! Studies have shown that C60 is safe for long-term use when consumed in recommended dosages. However, we always recommend consulting with your healthcare provider before starting any new supplement.
Can I use C60 while pregnant or nursing?
Please consult your physician before using any supplement, including C60, if you are pregnant or nursing.
Can my pets use your products?
Yes! We offer a specialized line of C60 products for horses and pets. Visit our C60 Equine & Pet Products page for more details.
General Information
How can I contact customer support?
You can reach us via email at support@heavenlyc60.com or through our Support Chat. Our dedicated team is here to help you with any questions or concerns.
What makes HNP Labs different?
We’re a family-owned company that started in 2016 with a passion for creating science-backed, natural health solutions. Our mission is to innovate, expand, and connect with our customers while maintaining the highest standards of quality and care.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive offers, discounts, and early access to new products.
How can I leave a review?
We love hearing from our customers! You can leave a review directly on the product page or email us your feedback. Your insights help us improve and inspire others.
At HNP Labs, we harness cutting-edge science and the purest natural ingredients to craft products that fuel your body and mind. Every formula is designed with research-driven innovation to empower health, enhance vitality, and promote a sustainable, vibrant lifestyle.
OUR PRODUCT PHILOSOPHY